HR Manager at Virtual Xcellence.com
Views:28 Applications:6 Rec. Actions:Recruiter Actions:0
Virtual Xcellence - Executive - Telecaller - Travel Domain (0-4 yrs)
- Handling inbound calls related to pre / post travel queries
- Understand the Queries of customers & respond to telephone/email inquiries and receives information pertaining to Air reservations.
- Assisting customer with making a reservation / modification / cancellation/ refunds & Flight Information
- Inform customer about the Schedule and Cancellation changes.
- Processing passenger tickets and handling complaints
- Answer incoming calls and provide information relevant to the service or product asked for
- Answering telephone calls for ticket fare, reservations, arrival and departure, and general inquiries
- Investigate customer problems and provide speedy resolutions
- Ensure timely delivery of quotes to customers
- Ensure maximum conversion of quotes into bookings
- Processing the established daily metric, while maintaining an average talk/response time consistent with current business needs.
- Work on Failed Bookings on Website and provide suitable option as well customers need
- Coordination with external and internal business partners / Vendors /Suppliers to ensure customer dispute is resolved end to end.
- Knowledge in GDS (Amadeus, Galileo,Sabre)
- Experience in Travel industry.
- Open to work in Night shifts. Must be comfortable to work in 5PM to 2AM shift