11/07 Deepak
HR Manager at Virtual Xcellence.com

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Virtual Xcellence - Executive - Telecaller - Travel Domain (0-4 yrs)

Delhi Job Code: 82354

- Handling inbound calls related to pre / post travel queries

- Understand the Queries of customers & respond to telephone/email inquiries and receives information pertaining to Air reservations.

- Assisting customer with making a reservation / modification / cancellation/ refunds & Flight Information

- Inform customer about the Schedule and Cancellation changes.

- Processing passenger tickets and handling complaints

- Answer incoming calls and provide information relevant to the service or product asked for

- Answering telephone calls for ticket fare, reservations, arrival and departure, and general inquiries

- Investigate customer problems and provide speedy resolutions

- Ensure timely delivery of quotes to customers

- Ensure maximum conversion of quotes into bookings

- Processing the established daily metric, while maintaining an average talk/response time consistent with current business needs.

- Work on Failed Bookings on Website and provide suitable option as well customers need

- Coordination with external and internal business partners / Vendors /Suppliers to ensure customer dispute is resolved end to end.

- Knowledge in GDS (Amadeus, Galileo,Sabre)

- Experience in Travel industry.

- Open to work in Night shifts. Must be comfortable to work in 5PM to 2AM shift

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