Manager HR - Lead Consultant at Forret India
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Virtual Relationship Manager - Sales/Customer Service - BFSI (2-7 yrs)
Job Description :
Responsible for managing portfolios of identified eligible Preferred & Imperia customers, responsibilities detailed below:
To provide Consistent & Superior Digital Experience to our customers thru 24x7 VideoBanking and toll free no.
Objective is to enhance customer relationship by providing face to face interaction facility to the customer through video call & voice calls with toll free no and thru while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs and at the same time keep a "window' to talk to the bank for whenever customer needs.
Improve profitability by right product placement, leveraging technology to deploy a low cost digital mediums & scalable self-service model of affluent banking which is also in line with changing customer preferences in banking.
Key Result / Responsibility Areas :
Customer Service
Best in Class Customer call Experience
Schedule Adherence & Service Productivity standards
Process Compliance
Call Quality
MIS Reporting
Industry : Banking / Financial Services / Broking
Functional Area : Financial Services, Banking, Investments, Insurance
Role Category : Corporate Banking
Role : Relationship Executive
Employment Type : Permanent Job, Full Time
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