Designation - Virtual Relationship Manager

Pay Role: On Role

Experience: Mini. 1+ Years in BFSI

Qualification: Graduation/MBA

Skill:- Influential Skills, Relationship Building Skills, Achievement Oriented, communication skill, Convince Power

Location:- Ahmedabad, Rajkot

JOB DESCRIPTION

1. To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience.

2. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

3. To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the bank whenever customer needs.

4. Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed.

5. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.

Are you Interested?

Sales :

- Right cross-sell of products basis profiling and engagement.

- Penetration of products across groups.

- Sales across all product segments-TPP, Assets, Cards etc.

- Acquiring & grouping of all related IDs of the Primary ID.

- Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow.

- Ensure Staff are trained on product knowledge and requisite certifications.

- Income to be generated at a customer level.

Internal Interactions

- Sales Managers of respective products / location

- Product representatives

- VRM central team

- Marketing Dept.

- ATM Co-ordinator

- CPU & Backend operation teams

- IT Department for system related software / hardware issues

Contact on : 8780066361

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