14/03
Komal Baria
HR Recruiter at TekPillar Services Private Limited
HR Recruiter at TekPillar Services Private Limited
Views:11 Applications:5 Rec. Actions:Recruiter Actions:0
Virtual Relationship Manager - Sales - BFS (1-3 yrs)
Job Description :
- Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid the right cross-servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and proactively assessing customer needs.
- Deepening relationships by cross-selling 'sticky products' like Demat, Bill Pay, Advisory, etc.
- Ensure portfolio quality of relationship while racing considering eligibility.
- Monitor large amount movements and account closure from the deposit accounts.
- Ensure retention of customers
Skill : Influential Skills, Relationship Building Skills, Achievement Oriented
Basic Computer Skills : (MS - Office, Excel, PowerPoint)
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
