Virtual Relationship Manager - Inside Sales - Club Membership (1-7 yrs)
Please find below the Job Description -
Job Responsibilities: VRM (Virtual Relationship Manager) - Inside Sales
- Contacting potential or existing customers to pitch them about Club Mahindra membership.
- Calling fresh, churned, and cold leads to convert them into sales, collection of downpayments, sales logging & system updation.
- Ensure minimum EMIs are collected as per the payment plan sold to the customer.
- Drive monthly unit and revenue targets.
- Attend mandatory daily new calls, meet the connected calls requirement, and follow up cases.
- Handling and addressing customer escalations (if any).
- Pitching to existing customers to upgrade to a higher tenure membership, generating referrals & closing sales.
- Proven experience as an end-to-end sales executive (Inside sales) only.
- Proven track record of successfully meeting sales targets preferably through a virtual mode.
- Good knowledge of relevant Excel, and telephone systems & able to pitch using presentations.
- Ability to learn about products and services, describe/explain them to prospects and drive sales closure.
- Cool-tempered and able to handle rejection.
- Outstanding negotiation skills with an ability to resolve issues and address complaints.