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14/07 Pooja
Virtual Relationship Manager at Contactx

Views:159 Applications:39 Rec. Actions:Recruiter Actions:16

Virtual Relationship Manager - CASA Sales (1-4 yrs)

Mumbai Job Code: 42320

VIRTUAL RELATIONSHIP MANAGER

KEY RESPONSIBILITIES:

- Sales and customer relationship management

- Generate income by cross-selling products across assets, CASA and third party product segments to customers mapped as per portfolio

- Contact unique set of around 30-35 customers of the portfolio every day to focus on customer service and relationship management

- Call handling as per defined standards

- Customer profiling and service

- Customer engagement

- Continuous engagement and connect with the portfolio customers with accurate & complete capture of interaction details.

- Promotion of Digital Banking Platforms

- Promotion of digital platforms to ensure easy access to banking transactions and create awareness of technology enabled initiatives for a superior customer experience

- Complaint Management

- Coordination with respective team managers, sales managers and complaints managers for 100% accuracy on complaint management and resolution within a stipulated time frame

- Audit and Service Quality

- Ensure all laid down systems and process are followed as stipulated by audit and senior management

- Ensure accurate and timely submission of financial transactions and requests.

- Achieve quality benchmark defined as per target

- MIS Reporting

- Ensure timely submission of customer base review reports

- Adherence to set processes for updating customer interactions in CRM

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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