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16/04 Sarika Negi
Senior Consultant at SearchBourne Consulting Pvt Ltd

Views:157 Applications:23 Rec. Actions:Recruiter Actions:0

Virtual Relationship Manager - Bank (2-7 yrs)

Navi Mumbai/Thane Job Code: 33558

Virtual Relationship Manager Required for a contact Center of a very large Bank to manage privilege customers over the phone. Those with relevant Outbound Call Handling/Telesales/Relationship Management experience for any relevant industry

Position: Virtual Relationship Manager - Online Banking support

CTC and Grade: upto 3.50 L/pa (Deputy Manager)

Location: Mumbai - Thane

Key Job Requirements & Responsibilities -

- Should be a least graduate.

- Must have least 2+ years Outbound/Telesales/Relationship Management experience.

- Candidates residing near to Thane.

- Should not have employment gap for more than a month. At least completed a year in current org.

- Excellent communication & interpersonal skills.

- Flexible to work 9 hours shift (9.30 to 6.30 PM - Fixed shift )

- Two weekly offs with one Fixed Sunday off and other rotational off

- Age not above 32 years.

- Expands existing High Net Worth Customer relationships across the range of Banks product offering.

- Sources new bank customers through external individual efforts and acquisition channel.

- Ensures high levels of customer service orientation and application of bank policy in external staff.

- Relationship Management follows up with client through telecalling, written correspondence to provide information of the banks products and services and seek customer deposits.

- Builds long term personal relationship with clients through relationship calling efforts and social interaction.

- Cross sells existing bank products to customers.

- Informs customers of new products or product enhancements to further expand the banking relationship.

- Plans and conducts special sales initiatives and events for prospective and existing clients.

- Coordinates with other group companies to provide Bank customers with seamless access to other group products.

- Records and responds to customers complaints, questions, problems.

- Ensures fast and quality turn-around time for responses.

- MIS generation, maintains records for all acquisition figures and account upgradations.

- Maintains complete relationship record for assigned customer accounts.

- Tracks customer complaints/queries and turnaround times to ensure high level of customer satisfaction and provide information for product and service enhancements.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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