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18/12 Mahalaxmi
Senior Recruiter at Talentmax

Views:444 Applications:47 Rec. Actions:Recruiter Actions:4

Virtual Customer Service Associate - eCommerce (1-30 yrs)

MP/Indore Job Code: 20591

Location: Indore only

WORK FROM HOME

Virtual customer service associates for Amazon - WORK FROM HOME - Fixed pay - (No sales)

Virtual customer service associates are expected to work from a home location for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and - work-like- environment at home location so that associates can deliver their best in terms of productivity and quality.

Knowledge & Skills Required

Qualifications required

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Age : 18 - 50 years

Desired skills:

- Action oriented, self-disciplined and organized

- Effective time management skills and ability to prioritize work time to ensure productivity and department standards

- Ability to communicate clearly with both internal and external customers

- Good comprehension skills - ability to clearly understand and address customer issues appropriately

- Good composition skills - ability to compose grammatically correct, concise, and accurate written responses

- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer

- Good typing skills

Preferred Criteria:

- Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.

- Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

- Should ensure - Work-like- environment with no disturbance during the work hours.

- The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

- Ability to empathize with and prioritize customer needs

- Demonstrates interpersonal skills with a diverse customer base

- Demonstrates conflict resolution, negotiation, and de-escalation skills

- Demonstrates ownership to resolve challenging customer issues, escalating when necessary

- Ability to determine customer needs and provide appropriate solutions

- Maintain regular and reliable attendance, including the daily schedule as assigned

- Flexible with the working schedule; may be expected to work weekends, holidays and events

Ability to work overtime as required by business - asmuch as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

- Ability to approach problems logically and rationally

- Action oriented and self-disciplined

- Organized and detail-oriented

- Ability to quickly and effectively prioritize work time in various departments to meet business need

- Ability to maintain composure in highly escalated situations

Qualifications required :

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Age :: 18 - 50 years

Shifts: Rotational

Benefits: Night Shift Allowance, Over Time, Sodexo Coupons, Internet Reimbursement

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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