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24/04 Megha Siddaraj
Recruiter HR at Vindhya e infomedia Pvt Ltd

Views:48 Applications:21 Rec. Actions:Recruiter Actions:1

Vindhya - Executive - Customer Support (1-3 yrs)

Chennai Job Code: 156871

Role: Customer Support Executive

Job Responsibilities:

- Taking Calls

- Answer calls within specified protocols Document Customer issues

- Ensuring Call quality parameters are adhered to

- Raise customer issues on calls/escalate to floor supervisors

- Maintain high level of quality and service on calls

- Maintain Log in hours and ensure break times are within limit

- Maintain attendance and plan for any leaves required

Industry Preference: BPO / ITES

Competencies:

- Strong understanding and reasoning skill

- Very good communication skill as per requirement (English is a must)

- Basic Computer skill

- Basic understanding on Customer service

Experience:

- Minimum 3-6 months of call taking Experience is preferable

Educational Qualification

- Graduation

Language:

- Fluent English Tamil and Hindi(Mandate)


Work Locations:


Baid Hi-tech Park, 129-B, 8th floor, ECR
Thiruvanmiyur (Next to RTO Office), Chennai - 41

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