Recruiter HR at Vindhya e infomedia Pvt Ltd
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Vindhya - Executive - Customer Support (0-1 yrs)
Role: Agent
Job Responsibilities
- Taking Calls
- Answer calls within specified protocols Document Customer issues
- Ensuring Call quality parameters are adhered to
- Raise customer issues on calls / escalate to floor supervisors
- Maintain high level of quality and service on calls
- Maintain Log in hours and ensure break times are within limit
- Maintain attendance and plan for any leaves required
Industry Preference: BPO/ITES
Competencies :
- Strong understanding and reasoning skill
- Very good communication skill as per requirement (English is a must)
- Basic Computer skill
- Basic understanding on Customer service
Experience :
- Minimum 3-6 months of call taking Experience is preferable
Language: Good English with Hindi (Mandatory)
Educational Qualification : Graduation (Mandatory) Completed
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
