Hr Assistant manager at Vindhya E-Infomedia Pvt Ltd
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Vindhya E-Infomedia - Team Lead - Telesales/Customer Support (2-4 yrs)
Responsibilities Of The Candidates Include :
- Manage A Team Of Individuals Working On Telesales/Customer Support
- Resolve Customer Complaints Brought To Your Attention
- Create Policies And Procedures
- Plan The Training And Standardization Of Service Delivery
- Manage Inbound And Outbound Customer Calls In A Timely Manner
- Identify Customers- Needs And Wants, Clarifying Information Whenever Possible
- Conduct Quality Assurance Surveys With Customers And Provide Feedback To The Team
- Gain Comprehensive Product Knowledge To Enhance Customer Support
- Maintain A Pleasant Working Environment For Your Team"
- Ready To Join Immediately
Languages : English, Hindi And Any 2 South Languages (Hindi Is Must)
With BPO Sales Experience
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