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12/08 Verve Media HR
HR at Verve Media

Views:358 Applications:94 Rec. Actions:Recruiter Actions:94

Verve Media - Executive - Client Servicing (1-2 yrs)

Mumbai Job Code: 228296

We are looking to employ an experienced client servicing executive to handle all client inquiries, concerns, and complaints in a professional manner.

Client Servicing Executive Responsibilities:

- Cultivating solid relationships with clients through the provision of exceptional after-sales service.

- Creating a positive onboarding experience for new clients.

- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.

- Identifying ways to overcome clients' initial dislike of company products.

- Maintaining an accurate record of all existing and potential clients.

- Responding to client inquiries in a timely and professional manner.

- Training and providing overall guidance to client service employees.

- Organizing training seminars to enable clients to fully utilize product features and benefits.

- Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

Client Servicing Executive Requirements:

- Bachelor's degree in business administration or an industry-related field.

- Mini 1yr experience working as a client servicing executive.

- Proficiency in Microsoft Excel.

- Working knowledge of Customer Relationship Management (CRM) software.

- The ability to work efficiently under pressure.

- Excellent organizational and time management skills.

- Strong analytical and problem-solving skills.

- Effective communication skills.

- Exceptional customer service skills.

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