27/10
Suchi Kumari
HR - Executive at Vertex Group Of Technology - VCOSMOS
HR - Executive at Vertex Group Of Technology - VCOSMOS
Views:13 Applications:9 Rec. Actions:Recruiter Actions:4
Vertex Group Of Technology - Associate - Customer Success - Voice Process - VCosmos (0-1 yrs)
BPO Voice Process
- At VCosmos we are hiring for Customer Success Associates in a Australian Process
Position Title : Customer Success Associate
Purpose Of Position : Candidate will be responsible to handle the queries and complaints from Australian customers
Primary Duties And Responsibilities :
- Follow procedures methodically to accurately respond to client requests for information including smoke alarm quote, compliance status, invoice requests, inspection status updates.
- Provide clients with information relating to smoke alarm legislations in various states and territories.
- Provide quotes and information to clients relating to upgrading their smoke alarm system.
- Responsible for accurate and efficient processing of new property lists.
- Responsible for accurate and efficient processing of client and technician work orders
- Responsible for accurate and efficient processing of client invoices
Eligibility :
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Proven customer support experience or experience as a Client Service Representative
Work Culture :
- Work from office.
- 5 days a week with 2 rotational off
- Rotational Shifts (Australian Timings)
Job Function : Operations
Job Type : Full Time
Experience : 0 to 1 Year in International BPO
Location : Gurgaon, India
Work Mode : WFO Only
Shifts : 9hrs (As per Roster)
Working Days : 5 Days Working 2 Rotational Week Offs
Qualification : Graduates Only
Salary : 28K - 29K CTC
Interview Rounds :
- HR Round
- Re-Screening Round
- Client Round
Note : All rounds will be held over the video call.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
