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22/05 Santhoshi Shekar
Talent Acquisition Executive at Vertex Global Services - VCosmos

Views:47 Applications:18 Rec. Actions:Recruiter Actions:7

Vertex Global Services - Executive - Customer Support (1-3 yrs)

Bangalore Job Code: 273760

- Graduation is a must

- Candidate should be fluent in English and Hindi

- Minimum one year experience in customer support /sales/telesales

- Male/female candidates can apply

- Should attend inbound calls and resolve product related queries

- Confidence and Patience is required

- Maintain report on daily Basis

Roles and Responsibilities : 

- Managing a team of representatives offering customer support.

- Overseeing the customer service process.

- Resolving customer complaints brought to your attention.

- Creating policies and procedures.

- Planning the training and standardization of service delivery.

- Selecting and hiring new staff.

- Monitoring the work of individual representatives and of the team.

- Conducting quality assurance surveys with customers and providing feedback to the staff.

- Possessing excellent product knowledge to enhance customer support.

- Maintaining a pleasant working environment for your team.

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