Talent Acquisition Executive at Vertex Global Services - VCosmos
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Vertex Global Services - Executive - Customer Support (1-3 yrs)
- Graduation is a must
- Candidate should be fluent in English and Hindi
- Minimum one year experience in customer support /sales/telesales
- Male/female candidates can apply
- Should attend inbound calls and resolve product related queries
- Confidence and Patience is required
- Maintain report on daily Basis
Roles and Responsibilities :
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.