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17/09 Vinay Kashyap
HR Recruiter at Vertex Cosmos

Views:21 Applications:9 Rec. Actions:Recruiter Actions:0

Vertex Cosmos - Executive - Customer Care (0-1 yrs)

Gurgaon/Gurugram Job Code: 234180

Job Description

Customer Care Executive

Location : Gurgaon

Salary : 21 k CTC

Qualification : Graduation

Skills : Candidate should know kannada, English, Hindi Languages.

Primary Duties And Responsibilities : 

- Understanding of Inbound Call Handling.

- Identify and assess customers needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

Shift : 6 Days Working (1 Rotational Week Off)

Experience : Fresher and Experience both can apply.

Eligibility : 

- Average English Communication.

- Should be Average on English understanding where is able to hold the conversation and Should be Fluent with the particular Language applying for (Malayalam/Bengali/Marathi/Kannada/Punjabi/Gujarati)

- Candidate should be within 20 Km from Office Location/Even if relocated.

- Immediate Joiners only.

- Graduate/Undergraduate both will work. (Pursuing Not Allowed)

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