Senior Executive - Talent Acquisation at Team Vertex Cosmos Pvt Ltd
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Vertex Cosmos - Associate - Customer Success (0-1 yrs)
- At VCosmos we hiring for Customer Success Associates in a Australian Process
Position Title : Customer Success Associate
- Telegu Language Expert
Purpose of position : Candidate will be responsible to handle the queries and complaints from Australian customers
Primary Duties And Responsibilities :
- Follow procedures methodically to accurately respond to client requests for information including smoke alarm quote, compliance status, invoice requests, inspection status updates.
- Provide clients with information relating to smoke alarm legislations in various states and territories.
- Provide quotes and information to clients relating to upgrading their smoke alarm system.
- Responsible for accurate and efficient processing of new property lists.
- Responsible for accurate and efficient processing of client and technician work orders
- Responsible for accurate and efficient processing of client invoices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Proven customer support experience or experience as a Client Service Representative
Work Culture :
- Work from office.
- 5 days a week with 2 rotational off