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29/04 Smriti
HR at Veris

Views:252 Applications:87 Rec. Actions:Recruiter Actions:87

Veris - Executive - Customer Support (0-2 yrs)

Gurgaon/Gurugram Job Code: 157403

Veris is a Software-as-a-Service (SaaS) trusted partner in the visitor management & meeting

automation space with a focus on helping new-age companies achieve higher productivity & a seamless meeting experience. Our experts are dedicated to helping customers achieve their business goals and our company values support a culture of success, putting the needs of our customers first to ensure they get the results they seek. We work with a range of high profile brands such as EY, DLF, RBS, Star, Mondelez, as well as smaller growing companies.

Customer Support Executive :

 The Role :

- To support our next stage of product growth & geographic expansion, the role of Customer

- Support Executive will be pivotal. This is a key team role, where you will play a critical part in enhancing Customer Satisfaction to clients.

This role will be a hands-on, participatory team player role. 

Customer Support Executive will :

- Work closely on a daily basis with our Customer Success and Technology teams to ensure successful alignment of Client needs and foster a truly collaborative approach.

- This is an exciting and demanding role, which provides huge room for growth and success where you- ll be responsible for helping Veris to lead the market and delight our customers through the delivery of breakthrough results.

Key Responsibilities :

- Enhance Customer satisfaction

- Provide call and email support to our Clients

- Provide timely, query and issue resolutions

- Handle escalations and provide solutions within TAT timings

- Drive Product engagement and help the customers succeed

- Liasoning with Veris clients on daily operations

- Building and maintaining relationships with Veris customers across the Country

- Client MIS reporting and analytics

- Working closely with the operations team to ensure strict adherence of service deliverables

- Client problem troubleshooting

- Internal management reporting

Role Requirements :

- Energetic, motivated and driven

- Get it done- attitude

- Clarity of thought & good problem solving capabilities

- Education Qualification - BCA/ BTech

Experience - 0-1 year

- Good with computers and technology

- Excellent verbal & written communication skills

- Comfortable with rotational shifts (8am - 5 pm and 3pm - 12am)

- Flexibility to travel to clients location

Our Values

- We will always act with integrity

- We are not afraid to try new things and innovate

- We deliver with pride

- We are accountable, we take our role & responsibilities seriously

- We are a team, collaboration is key to our success

- We are customer-centric, we think customer first

What we offer :

- If you want to join an environment that is rewarding, empowering, challenging, and collaborative, become part of a committed team whose vision is to deliver breakthrough results, please contact our Recruitment Team by sending your CV and salary/benefit package.

- This is a great opportunity to join a rapidly growing business with a clear vision to achieve significant growth.

- So if you think this is the role for you, apply today!!

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