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19/02 Priyanka
HR Manager at Velocitai Digital

Views:155 Applications:80 Rec. Actions:Recruiter Actions:55

Velocitai Digital - Manager - Customer Success/Key Account Manager (2-5 yrs)

Gurgaon/Gurugram Job Code: 147916


- Overall ownership for servicing assigned clients, this role is an amalgamation of account management and sales.

- Account Management

- Build and maintain progressive, strategic deep and long-standing relationship with the clients

- Ongoing client servicing, understand client needs and create service strategy

- Create & manage SOWs, estimates and budgetary approvals from client

- Lead hiring effort as per client needs and follow through to onboarding of staff

- Develop a complete understanding of key account needs & build a strategic plan to improve client profitability & overall results.

- Ensuring quality and timeliness of work delivered to clients.

- Timely reporting of client portfolio internally and with client teams as per account plans.

- Close interactions with design, planning, project management and delivery teams for day-to-day work management.

- Documentation and maintenance of Client archive and interaction history.

- Collaborate with internal stakeholders - Admin, Training, Quality, IT, HR, etc. to deliver efficient and timely work deliverables to clients.

- Improving the operational performance across the organization by analyzing results,monitoring variances, identifying trends, recommending actions to the management.

Sales :

- Identify and pursues opportunities for developing new business.

- Ensure achievement of sales budgets for the assigned accounts.

- Collaborate with all the stakeholders to maximize profit by up-selling or cross selling.

- Negotiating contracts with key clients and meeting established deadlines for the

fulfillment of each client's long-term goals.

Desired Skills and Experience :

- Must have 2 years of work experience in a client servicing, sales & marketing

- Experience with international clients is an added advantage

- Excellent analytical skills, strategic thinking, and decision making ability in a fast-paced environment

- Excellent communication and presentation skills.

- Effective time management and collaborative skills.

- Flexibility to go beyond the specifications of the job profile if required to complete assigned responsibilities

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