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19/09 Anshu Valeja
HR at Vertex Global Services

Views:7 Applications:2 Rec. Actions:Recruiter Actions:0

VCosmos - Executive - Customer Service (0-1 yrs)

Gurgaon/Gurugram Job Code: 234272

Job Description-

- Understanding of Inbound Call Handling.

- Identify and assess customers- needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

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