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28/03 Divyank Muley
Talent Acquisition Specialist at VasyERP Solutions Pvt. Ltd.

Views:48 Applications:10 Rec. Actions:Recruiter Actions:7

VasyERP Solutions - Team Lead - Customer Support (5-8 yrs)

Ahmedabad Job Code: 319067

About Us:

VASYERP, based in Ahmedabad designs and develops ERP & point of sale (POS) platform for manufacturing and retail industries in India and internationally. It provides solutions to manage Production, Inventory, Cloud-POS, Smart Retail, Omni channel ecommerce, Self - Checkout, Smart Cart, m-POS, Self-Ordering, Cloud Printing, Customer Loyalty, Memberships, Self-Kiosk, GST Returns, Accounting, Analytics and much more! It also provides third party POS hardware with additional enhancing solutions for additional fees.

About the Role:

Customer service leads are in charge of overseeing the day-to-day operations of their company's customer service department. They commonly manage a team of customer service representatives and may also be responsible for developing new policies or procedures to improve the quality of service being provided.

Roles and Responsibilities:

- Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently

- Creating reports on customer feedback or satisfaction to help improve the customer service experience over time

- Work with the goal of improving retention rates

- Developing and implementing process improvements to increase efficiency in customer service operations

- Helping customers by answering questions, resolving problems, and providing information about products and services Managing a team of customer service representatives to ensure they are providing excellent service to customers

- Interacting with customers directly to answer questions about products or services

- Organizing and conducting training sessions for new employees on company policies and procedures for dealing with customers

- Measuring performance by conducting regular audits to identify areas for improvement and make adjustments accordingly

Candidate Requirement :

- Bachelor or master degree in computer science or information technology or related field (Such as BE, Btech, M.Tech, ME, BCA, MCA, BSc. IT, MSc.IT)

- Excellent communication skills

- Prompt, Responsive, Responsible and Friendly approach to customer situations.

- They need to know how to resolve customer issues quickly and professionally while also motivating their team to provide excellent service at all times

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