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10/10 Abhishek Kapoor
Partner at Vaidic Wellness

Views:13 Applications:12 Rec. Actions:Recruiter Actions:4

Vaidic Wellness - Telecalling/Customer Support Role (1-3 yrs)

Gurgaon/Gurugram Job Code: 132313

We are looking for an enthusiastic Tele-Caller - Customer Support to contribute to Customer service for our company. You will be responsible for customer complaints over the phone and maintaining good customer relationships.

An effective Tele-caller representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

Responsibilities:

- Answer questions about the company

- Ask questions to understand customer problems

- Enter and update customer information in the database

- Handle grievances to preserve the company's reputation

- Keep records of calls and note useful information

Requirements:

- Proven experience as Tele-caller representative or customer service role

- Proven track record of successfully meeting huge call flow

- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

- Ability to learn about products and services and describe/explain them to prospects

- Excellent knowledge of English

- Excellent communication and interpersonal skills

- High school diploma or Bachelor's in any degree

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