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22/08 Susmita Sen
HR at Vaave

Views:24 Applications:8 Rec. Actions:Recruiter Actions:7

Vaave - Relationship Manager - Sales (1-3 yrs)

Hyderabad Job Code: 229642

Location: Hyderabad/ WFH

CTC: 3-4.8 LPA

Roles

1. Relationship Building with Customers - SPOC for their respective customers.

2. Bridging the communication gap by connecting them to the respective department/ team at Vaave.

3. Handling all the inbound calls from customers to assist with their queries.

4. Bimonthly Touchpoint with the following objectives/CTAs in their calls and emails.

- Update customers on product and service adoption.

- Take feedback on Customer Experience, Nutgraf, and other resources being

- Referrals.

- Reviews on G2 and Capterra.

5. Understanding the challenges of customers and transferring customers to the Customer Success Team for Consultation Call.

Responsibilities :

1. Customer Experience.

2. Annual Recurring Revenue of respective customers.

3. Maintain conduct of process at Vaave.

4. Maintaining call and email logs on CRM to track touchpoints.

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