01/08
Shweta
Customer Support Executive at V2STech Solutions Pvt Ltd
Customer Support Executive at V2STech Solutions Pvt Ltd
Views:39 Applications:7 Rec. Actions:Recruiter Actions:2
V2STech Solutions - Executive - Customer Support (0-1 yrs)
- Customer Service profile
- Graduate Fresher with Good Communication
- Languages Known - English , Hindi , Marathi
- Good Interpersonal Skills
Job Location : Mumbai
Job Responsibility :
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
About Company : We work in tandem with our client's goals and deliver enhanced digital experience. We apply an insight driven approach. Our team reaches out to each client to understand their unique requirements, and craft a flexible delivery model to create maximum and lasting impact. This results in a stronger connect and long term business relationships with the client
Website - https://v2stech.com/about-us/
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