Customer Support Associate

Urbanic Overview :

An online shopping platform Urbanic is a premium brand redefining trendy fast-fashion. We provide you with the latest up-to-date looks and on-trend styles, that's hard to miss. Your perfect dose of up-to-the-minute fashion and design looks as we add new products in each category every day. Having travelled the world, the founders are self-proclaimed globe-trotters, with a vision of portraying their global experiences through the designs at Urbanic. 

This is, therefore, to say that Urbanic is the only online shopping destination that offers you the most stylish, steal-the-show kind, gorgeous trends, ranging from vacations to formals to casuals to parties. If you are looking for some fashion inspiration, or want a make-over or simply a beautiful dress for an occasion, go no further because we are an ultimate one-stop solution to all your fashion and design needs - from clothing to accessories to lifestyle products.

We're committed to creating a workplace where employees thrive both personally and professionally. We also believe our employees should reflect the rich diversity of the populations we aim to serve- in the race, gender, age, cultures, and beliefs- and we support this diversity through all of our employment practices.

Job Profile :

What You'll Do/Essential Functions :

- Resolve the service issues and priority escalations from identified sources

- Analyze and resolve customer issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions, while maintaining ownership of the issue.

- Establish and maintain positive working relationships with agents, peers, management, corporate, network, co-workers, and partners.

- Must maintain confidentiality

- Other duties and projects as assigned

Required Experience and Education :

- A Bachelor's degree and 0 - 3 years of professional experience in Customer Support domain. Exposure to eCommerce is preferred.

- Position Type and Expected Hours of Work : This is a full-time position; roster off and 9 hours working day

- Candidates available to join immediately will be preferred.

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