UpGrad : Chief Admission Counselor

If you love interacting with people, are extremely customer centric and are excited by the challenges of a new emerging business environment, then we are looking for you!

At UpGrad-we are building a new age online platform, for delivering higher education in an engaging and flexible way. Innovation in Technology, Service and Content Delivery, to create a learning experience for the digital age is our key focus. To fuel our growth in this space, we are looking for Student Experience Managers who can spearhead projects and take this initiative forward.

Attractive pay, super-creative team to work with, open culture, fun office environment, smart and passionate minds to work with, along with a major uplift in your resume, is what this experience would get you. Visit us at http://www.upgrad.com for more.

Job Responsibilities :

- Ability to lead a team of highly motivated professionals with a strong sales acumen along with customer centric approach

- Oversee the entire sales cycle

- Will be responsible for all Student communication and interaction, hence should have strong verbal and written communication skills

- Ability to learn new concepts & market trends quickly in order to counsel students about the same

- Process development for counselling, sales & continuous improving on the process

- Ability to motivate and lead teams of 5-7 people to execute counselling/ sales

Skills Required :

- Strong sales bent of mind, in order to understand and effectively communicate what UpGrad is offering to its prospective students

- Prior knowledge of having worked on CRM software like Salesforce, Freshdesk etc would be preferable

- Ability to approach any situation with patience and empathy

- Passion to deliver the highest levels of customer service at all times

- Must be a team player with the ability to work independently, prioritize tasks, and meet targets/deadlines

- Basic proficiency in MS Office Suite (Outlook, Word, Excel) is a must

Education: Graduate in any field.

Experience : 4-5+ years- experience in the field of tele sales or any customer services field.

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