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28/03 Harini Srinivasan
Talent Acquisition Associate at upGrad

Views:47 Applications:17 Rec. Actions:Recruiter Actions:3

Upgrad - Associate - Inbound sales (0-2 yrs)

Ahmedabad Job Code: 319113

Package - 3.8 LPA + 20K VARIABLE

. To manage incoming & outgoing calls (~75-90/day) / chats (~150-175/day) / emails (~40-50 emails/day) professionally, resolve learners' queries, generate leads on calls/chats, and onboard enrolled learners.

- Provide accurate, valid, and complete information by using the right methods/tools; & resolve all types of queries

- Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem

- Providing appropriate solutions and alternatives within the time limits and following up to ensure the resolution

- Identify and assess learners' needs to achieve satisfaction

- Generate referral leads

- Meet personal/team sales targets and chat/call-handling quotas

- Keep records of learner interactions, process customer accounts and file documents

- Raising "Requests" to cross-functional teams and following up to resolve the issues within TAT

- Follow calling procedures, guidelines, and policies. Maintain call quality by adhering to all quality audit parameters

- Go the extra mile to enhance the learner experience

- Maintain chat/call quality by adhering to all quality audit parameters

- Flexible for the shift timing (24-7)

- Work from the office (6 days a week)

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