HR at Uniworld Studios Pvt Ltd
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Uniworld Studios - Executive/Manager - Customer Relationship (1-4 yrs)
- Responsible to generate business & manage leads.
- Should able to analyze business Challenges, identify problems and able to propose solutions for same.
- Experience in Client interaction, negotiation, follow-ups and close the deals.
- Should maintain relations with existing clients and generate sales through referral.
- Good interpersonal skill to build excellent client relations over phone and emails.
- Aggressively achieving the sales target.
- Should be able to communicate with clients proactively and extend effective client support.
- Fresher can also apply if they match the above criteria.
- Open and maintain customer accounts by recording account information
- Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting
and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
Desired Skills and Experience :
- 0-3 years of experience in similar profile
- A deep understanding of consumer behavior.
- Fluent communication skills (verbal & oral)
- Excellent organizational and time management skills
- Ability to thrive in a highly-charged environment without compromising on quality Good knowledge of MS Office
- Someone who comes with a strong sense of initiative,enthusiasm and thinks on their feet