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02/12 Uniworld Studios Team
Business Head at Uniworld Studios Pvt Ltd

Views:765 Applications:327 Rec. Actions:Recruiter Actions:325

Uniworld Studios - Executive/Manager - Customer Relationship (1-4 yrs)

Gurgaon/Gurugram Job Code: 100935

- Responsible to generate business & manage leads.

- Should able to analyze business Challenges, identify problems and able to propose solutions for same.

- Experience in Client interaction, negotiation, follow-ups and close the deals.

- Should maintain relations with existing clients and generate sales through referral.

- Good interpersonal skill to build excellent client relations over phone and emails.

- Aggressively achieving the sales target.

- Should be able to communicate with clients proactively and extend effective client support.

- Fresher can also apply if they match the above criteria.

- Open and maintain customer accounts by recording account information

- Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting
and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution

- Recommend potential products or services to management by collecting customer information and analyzing customer needs

- Prepare product or service reports by collecting and analyzing customer information

- Contribute to team effort by accomplishing related results as needed

- Manage large amounts of incoming calls

- Identify and assess customers needs to achieve satisfaction

- Build sustainable relationships of trust through open and interactive communication

- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

- Keep records of customer interactions, process customer accounts, and file documents

Desired Skills and Experience :

- 0-3 years of experience in similar profile

- A deep understanding of consumer behavior.

- Fluent communication skills (verbal & oral)

- Excellent organizational and time management skills

- Ability to thrive in a highly-charged environment without compromising on quality Good knowledge of MS Office

- Someone who comes with a strong sense of initiative,enthusiasm and thinks on their feet

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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