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02/12 Uniworld Studios
HR at Uniworld Studios Pvt Ltd

Views:713 Applications:295 Rec. Actions:Recruiter Actions:295

Uniworld Studios - Executive/Manager - Customer Relationship (1-4 yrs)

Gurgaon/Gurugram Job Code: 100935

- Responsible to generate business & manage leads.

- Should able to analyze business Challenges, identify problems and able to propose solutions for same.

- Experience in Client interaction, negotiation, follow-ups and close the deals.

- Should maintain relations with existing clients and generate sales through referral.

- Good interpersonal skill to build excellent client relations over phone and emails.

- Aggressively achieving the sales target.

- Should be able to communicate with clients proactively and extend effective client support.

- Fresher can also apply if they match the above criteria.

- Open and maintain customer accounts by recording account information

- Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting
and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution

- Recommend potential products or services to management by collecting customer information and analyzing customer needs

- Prepare product or service reports by collecting and analyzing customer information

- Contribute to team effort by accomplishing related results as needed

- Manage large amounts of incoming calls

- Identify and assess customers needs to achieve satisfaction

- Build sustainable relationships of trust through open and interactive communication

- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

- Keep records of customer interactions, process customer accounts, and file documents

Desired Skills and Experience :

- 0-3 years of experience in similar profile

- A deep understanding of consumer behavior.

- Fluent communication skills (verbal & oral)

- Excellent organizational and time management skills

- Ability to thrive in a highly-charged environment without compromising on quality Good knowledge of MS Office

- Someone who comes with a strong sense of initiative,enthusiasm and thinks on their feet

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