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22/12 Pallavi Verma
Talent Acquisition Executive at University 18

Views:33 Applications:9 Rec. Actions:Recruiter Actions:2

University18 - Executive - Customer Care (1-3 yrs)

Gurgaon/Gurugram Job Code: 249732

Customer Care Executive


Urgent opening for Customer Care Executive.

Computer Skills:

- Ability to use a desktop computer system and a smart phone

- Ability to work on Excel and Spreadsheet

Communication Skills:

- Ability to communicate correctly and clearly with both internal and external customers in English and Hindi

- Excellent documentation skills

- Good comprehension skills-- ability to clearly understand and state the issues customers present

- Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response in English

- Interested and excited about answering customer queries and helping them .

Problem Solving Skills:

- Effective problem solving skills

- Ability to approach problems logically

- Ability to demonstrate learning and decision making skills

- Strong time management skills

- Action oriented and self-disciplined

- Organized and detail oriented

- Ability to effectively prioritize work time to ensure productivity and department standards for time spent

Customer Focus:

- Excellent customer service skills

- Ability to empathize with and prioritize customer needs

- Demonstrable interpersonal skills

- Demonstrable conflict resolution and negotiating skills

- Ability to determine customer needs and provide appropriate solutions and help the customer.

Preferred Qualifications:

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service and inherent familiarity with social media. We also require a minimum undergraduate degree.

Location : Gurgaon

Interested candidates can their updated CV

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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