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04/06 HR
GM HR at united automobiles Mahindra

Views:10 Applications:5 Rec. Actions:Recruiter Actions:3

United Automobiles - Manager - Customer Care (3-6 yrs)

Faridabad/Haryana Job Code: 328899

- Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted and Ensures that new vehicles are properly prepped for delivery.

- Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.

- Reviews all post-sale service cases with the service manager once a month.

- Maintains a file of the dealership's customer satisfaction achievements.

- Assists service customers during the morning service rush, when possible and "Must have Experience in writing Mail".

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