01/04 HR
Talent Acquisition Team at Careerz Inn

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Unit Head - Retail Operations/Retail Sales - Large Format - Apparel (5-10 yrs)

Latur Job Code: 69028

We are looking for applicants from Large Format Store handling background with Minimum 5 Years of experience preferable from any Apparel background. Details below:


Salary Offered: 12 LPA

Experience required: min. 5 years

Gender - Male/Female

Qualification - Graduate/MBA Preferred

Role Category: Retail Sales

Role: Unit Head

Key Accountabilities:

The most important end-results for which an incumbent would be held responsible at the end of the year.

- Topline Growth

- Regular review of Business and workout strategies on week basis.

- Focus on Private Brands to boost sales.

- Monitoring the business and availability of top 10 departments.

- Strategy to increase Market Share.

- Increase Customer entry through incentives during off peak Customer Entry time and Tie-ups for customer crossover.

 - Improve Stockturns.

- Strategy for improvement in percentage of First Citizen Silver and gold sales.

- Organizing and implementing sales programmers and brand strategies.

- Strategies to Improve cash-memo size and quantities.

- Section wise Manpower allocation as required.

- Customer Retention.

- Align Visual Merchandise to Sales plans to boost sales.

- Monitor & Improve internal efficiencies.

Omni Channel Business:-

- Ensuring clear communication and understanding of Omni-channel business, its business impact and benefits to all team members on regular basis for increasing associate involvement.

- Push maximum number of app downloads in the store.

- Smooth inventory sharing for online orders.

- Facilitating picking accuracy.-

- Fecilitating smooth exchanges/returns for a hassle free after sale experience.-

- Store Processes & Audit

- Responsible for conserving and protecting assets by Managing assets judiciously for higher asset turnover.

- Regular stock take of Assets.

- Perpetual Inventory Control system.

- Ensure all assets buying as per plans and approvals.

- Corporate Governance at the unit level encompassing all legal and statutory requirements.

- Ensure that security system are followed and awareness of security procedures.

- Ensure housekeeping standards are maintained and replenishment followed

- Crisis handling.

- Set monitoring process for target review and sensitise CCA's to identify customers seeking help.

- Ensure that laid out policies and procedures are followed.

- Implementation and Execution of RE

- Internal & external audits

Maintain and Improve Service Standards:

- Development of Customer Service Processes and Facilities.

- Improving Customer Service Index

- Ensure that the departments are kept customer friendly to enable them buy without human intervention

- Owner Ship and handling (handholding )of Top Customers of Store)-

- Ensure that all standard operating procedures and systems are followed

- To ensure that Seconds per items(SPI) is at the minimum (15 seconds)

- To ensure that manpower is available as per A, B, C categorisation of the departments

- To ensure that the stipulated quality and time lines are maintained for alterations

- To ensure soliciting customer feedback forms, ensure action on the floors and reply back within 72 hours

- Ensure Product training for all CCA's

- Ensure that exchanges are minimum and within norms.

Leading People:

- Development and training of unit team

- Motivation and counselling

- Improve productivity through Manpower Allocation

- Improve Employee Satisfaction Index

- Employee relations

- Fair appraisals process and review

Work discipline:

- Setting KRA's for the team and ensure support to achieve it-

- Certified trainer for RSS and ACE

- Improve Profitability & Resource Management

- Defectives handling :Ensure action on defective pieces from customer/vendors on a weekly basis. Ensure action on -shop soiled merchandise periodically

- Loss prevention and shrinkage control

- Ensure high margin merchandise is given priority to sell

- Optimise maintainance costs and negotiate AMC's

- Control costs and expense.

Eligibility Parameters:

- Minimum 5 years of supervisory experience in Retail, hospitality, QSRs, FMCG.-

- Exposure to P&L.

- Good understanding of current industry.-

- Exposure to large format stores/business is preferred.-

- Technology Savvy.

Education Qualification

Minimum : Graduation

Desired : MBA-

Required Competencies :

- Analysis & Judgement

- Strategic Perspective

- Leadership

- Customer Focus

- Process Orientation.

Note - For this role candidate will be taking care of store operations for complete Store and will have Team Size of 4 Managers and 20 floor associates reporting to him.

Professionals from relevant background & experience are requested to share their CV along with Casual pics asap. Contact Number: 6261409484

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