Unicommerce - Senior Associate/Expert - Customer Success (1-5 yrs)
Job Summary:
- Develop deep Knowledge of product offerings
- Develop deep understanding of E-commerce operations
- Develop knowledge of competition offerings
- Have a clear, professional and informative communication style
- Interested in building technical skills
- Craft strategies to better nurture our customers
Key Responsibilities & Duties :
- Handling Customer Escalations :
- Analyze and determine what behaviours and patterns make customers successful
- Find and implement new opportunities to support, and ultimately retain our customers
- Identify the reason for dis-satisfaction and solve the purpose
- Negotiate with the customers
- Ensure contribution in revenue generation & Minimize churn rate
- Adapt quickly to changing priorities and customer needs
Requirements :
- Candidate should have minimum 1-2 years of customer service/Customer Success/Retention experience
- Have a clear, professional and informative communication style
- Ecommerce or SaaS industry experience would be added advantage.
Education :
- Candidate should have graduation in any stream preferable Tech background
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
