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07/06 Mansi Kalani
HR at Unicommerce

Views:126 Applications:57 Rec. Actions:Recruiter Actions:0

Unicommerce - Senior Associate/Expert - Customer Success (1-5 yrs)

Gurgaon/Gurugram Job Code: 161786

Job Summary:

- Develop deep Knowledge of product offerings

- Develop deep understanding of E-commerce operations

- Develop knowledge of competition offerings

- Have a clear, professional and informative communication style

- Interested in building technical skills

- Craft strategies to better nurture our customers

Key Responsibilities & Duties :

- Handling Customer Escalations :

- Analyze and determine what behaviours and patterns make customers successful

- Find and implement new opportunities to support, and ultimately retain our customers

- Identify the reason for dis-satisfaction and solve the purpose

- Negotiate with the customers

- Ensure contribution in revenue generation & Minimize churn rate

- Adapt quickly to changing priorities and customer needs

Requirements :

- Candidate should have minimum 1-2 years of customer service/Customer Success/Retention experience

- Have a clear, professional and informative communication style

- Ecommerce or SaaS industry experience would be added advantage.

Education :

- Candidate should have graduation in any stream preferable Tech background

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