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10/05 Sanjay
HR at Nexx- Wave health solutions Pvt Ltd

Views:129 Applications:45 Rec. Actions:Recruiter Actions:44

uDAUD - Executive - Customer Services & Relationship Management (1-4 yrs)

Mumbai/Navi Mumbai/Thane Job Code: 212515

We are hiring for Given below Profile

Job Title : Executive - Call Centre

Job Location : Mumbai

Education Qualificaiton : DMLT/M.Sc (MLT) / B.Sc (MLT)/ CMLT / GNM .

Experience : 1 - 4 Yeas of Relevant experience as Executive - Call Centre in a reputed Diagnostics Company and in handling Customer Care & interaction.

Job Responsibilities:

- Interact and help special inquiries and customer requests on calls where customers need detailed understanding of offered pathology tests.

- Answering phones and explaining the pathology tests packages and services offered by the company.

- Asking questions to the client and understanding their specifications.

- Contacting existing client as well as prospective query resolution.

- Resolving queries and issues related to the samples and services.

- Obtaining client information and other relevant data.

- Making recordings of all the income phone & outgoing calls to customer.

- Taking and processing product orders in a professional manner.

- Maintaining the database of the client on a regular basis.

- Coordinate with internal departments to provide customer support from inquiry to service

- Proficiency with computers, especially with CRM software, and strong typing skills.

- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

- Candidates Should have good & effective Communication Skills

- Experience in healthcare or wellness industry will be a plus

- Should be able to speak good English

- Should be polite and patient in attitude

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