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09/01 Human Resource Development UClean
HR Head at UClean

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UClean - Customer Delight Champion (0-1 yrs)

Faridabad Job Code: 105557

Job Description: Customer Delight Champion

Improving the customer experience is key to UClean strategy. Our customer satisfaction is significantly improved and best-in-class. Your role & contribution as - Customer Delight Champion- will be key to improve overall customer care experience and further professionalizing our way of working by: Acquiring the specificities of our business/services

- Becoming quickly a content expert on all B2B & B2C customer accounts.

- Improving quality of answer (First Time Right) by regular coaching,

- Step-in to respond to customer questions yourself (lead by example):

- Coaching on quality sales conversations

- Monitoring and reporting of Stores sales productivity

- Reporting on the outcome of online & offline sales campaigns.

You report directly to the Head of Customer Delight - Mr. Jatin Bhatnagar

Who are we looking for?

- You are consumer minded & solution-oriented - Solve the customer question first-

- You are a great communicator & can explain complex things in a simple & easy manner

- 0-3 years of proven experience in Customer care

- You are a coach, who can inspire people to deliver the absolute best

- You are factual, persistent, and pay close attention to details

- You have a positive drive, enthusiasm and a passion for customer care

- You are an assertive team-player & comfortable working towards deadlines

- You are a problem solver and approach stuff hands-on

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