Job Description:

Senior Customer Support

Job brief:

We are looking for suitable candidates for our customer support team who can deliver enterprise-level support to our clients and customers. You will analyze and diagnose reported bugs and transfer them to the technical team, as well as assist our customers. Finally, you will be someone who our consumers can rely on. They will rely on you to respond to their technical issues in a fast and correct manner.

Responsibilities:

- Diagnose and resolve bugs.

- Ask customers specific questions to get to the bottom of the issue quickly.

- Follow up on bugs until they're resolved, adhering to agreed-upon deadlines.

- Assign unsolved issues to the appropriate internal teams.

- Provide customers with timely and accurate feedback.

- Ascertain that all issues are adequately documented.

- Organize and manage multiple open issues at the same time.

- Prepare timely and accurate reports.

- Notes and guides can be used to record technical knowledge.

- Maintain a relationship with clients and customers.

Requirements:

- Computer systems, mobile gadgets, and other tech products are well-understood.

- Ability to troubleshoot and resolve fundamental technical difficulties.

- Knowledge of remote desktop software and help desk software.

- Excellent communication and problem-solving abilities.

- Ability to provide written and verbal step-by-step technical assistance.

- Bachelor's degree in Information Technology, Computer Science, or a related discipline.

- US Process (Night Shift)

- Location : Noida

- Salary : Negotiable for an experienced candidate.