HR Recruiter at Uber9 Business Process Service Pvt Ltd
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Uber9 Business Process Services - Officer - Customer Relationship (0-2 yrs)
Responsibilities and Accountabilities :
- Be the SPOC across services for a customer.
- Update ticket/sub milestone status for all services within customer entity.
- Manage : Customer interaction & escalations.
- Ensure timely and accurate response to the customer.
- Handhold customer in the first few days of the service starting.
- Talk to customer: regular intervals and maintain open channel.
- Send weekly, daily updates on Service progress.
- For subscription services - make sure customer dashboard & regular newsletters are 100% up-to-date.
- Establish customer 'hotline' in case of urgency and issues apart from delivery executives.
- Touch base on escalations and liaise with departments towards earliest closure.
- Departments will have a 'Green channel' in CRM for these customers and to get priority assistance.
- Excellent ability in analyzing the opportunity for cross-selling and up selling
Skill Set & Personality Traits required :
- Excellent client handling skills.
- Dynamic and energetic individual.
- Ready to take up challenging tasks with a go - getter attitude.
- Excellent communication skills.
- Problem solving ability with a good presence of mind.
- Excellent Communication in English and Hindi is mandatory
- Freshers preferable
