Talent Acquistion at Tyresnmore Online Private Limited
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Tyresnmore - Associate - Sales (0-1 yrs)
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers- needs, clarify information, research every issue and provide solutions and/or alternatives
- Process order information; schedule appointments
- Seize opportunities to upsell products when they arise
- Keep records of all conversations in our call center database in a comprehensible way
- Providing customers with the organization's service and product information.
- Processing orders, and queries requested by the customers.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in timely manner
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Generate customer interest in the services or products offered by the company.
- Coordinate with the dispatch team to send products or provide services on time to customers.
- Other duties as assigned.
- 2 -3 Years of relevant experience in in sales, marketing, or customer service roles
- Ability to multi-task, set priorities and manage time effectively
- Proficient with computers and software such as Microsoft Office
- Knowledge of Multiple Languages- Tamil, Kannada, Hindi and English
- Excellent written and verbal communication abilities and interpersonal skills
- Customer focus and adaptability to different personality types