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22/06 HR
Talent Acquistion at Tyresnmore Online Private Limited

Views:5 Applications:2 Rec. Actions:Recruiter Actions:0

Tyresnmore - Associate - Sales (0-1 yrs)

Bangalore Job Code: 219672


- Manage large amounts of inbound and outbound calls in a timely manner

- Identify customers- needs, clarify information, research every issue and provide solutions and/or alternatives

- Process order information; schedule appointments

- Seize opportunities to upsell products when they arise

- Keep records of all conversations in our call center database in a comprehensible way

- Providing customers with the organization's service and product information.

- Processing orders, and queries requested by the customers.

- Following up complicated customer calls where required.

- Completing call notes and call reports as necessary and updating them in timely manner

- Recording details of comments, inquiries, complaints, and actions taken.

- Managing administration, communicating and coordinating with internal departments.

- Generate customer interest in the services or products offered by the company.

- Coordinate with the dispatch team to send products or provide services on time to customers.

- Other duties as assigned.

Requirements :
- 2 -3 Years of relevant experience in in sales, marketing, or customer service roles

- Ability to multi-task, set priorities and manage time effectively

- Proficient with computers and software such as Microsoft Office

- Knowledge of Multiple Languages- Tamil, Kannada, Hindi and English

- Excellent written and verbal communication abilities and interpersonal skills

- Customer focus and adaptability to different personality types

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