TTK Services - Customer Support Role (0-4 yrs)
Key Responsibilities :
- Enquiry handling (email / calls) and sending report on a daily basis to TeamLead.
- MIS maintenance by liaising with the ops team for quicker closure.
- Liaising with Corporate / employees for additional supporting in due course of execution.
- Managing the Query management with the client employees / management by providing accurate information.
- Daily Status update to the client on the open applications through TTK portal.
- Providing a critical case report to Team Lead.
- Sending a completed report to Team lead on daily basis.
- Preparation and sending SLA reports to respective clients with Aging report as per the agreed timelines.
Candidate profile :
- Excellent communication skills both written and verbal.
- Proficiency in using Internet and MS office tools.
- Ready to work in client location.
- Candidates should be well versed with reporting skills, analysis and team managemet
Mon to Fri (9:00AM to 06:30PM)
Immediate Joinee
Bangalore (marathalli) and chennai ( Mylapore)
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
