About Us :

- Burden of medicine bills is a leading cause of financial worry among Indian consumers

- 70% of healthcare spend in India is on Medicines

- 15-20% of family income of chronic patients is spent on medicines

- 63 million people in India plunge into poverty annually due to healthcare costs

Our vision is to make healthcare affordable and accessible to all. We are a technology driven, tele-health platform that aims to reduce healthcare expenses and improve healthcare outcomes by democratising medicine purchase in India.

TrueMeds, through its proprietary algorithm and tele-consultation, is able to recommend best value medicines to customers with precise scientific matching and outcomes history leading to 50%+ savings for customers !

We have grown at a phenomenal pace with customer love - 60X growth delivered in the last 20 months.

Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.

We are seeking a highly motivated and experienced Assistant Manager - Retention to join our team. The successful candidate will be responsible for implementing and executing retention strategies to improve customer engagement and retention. The candidate should have at least 2 years of experience working in a similar role and have hands-on experience using platforms like MoEngage and CleverTap. They should also be data-friendly and have proficiency in using MS Excel. In addition, the candidate will also be responsible for social media management.

Key Responsibilities:

- Develop and execute retention strategies to improve customer engagement and retention rates.

- Analyze customer behavior and data to identify areas of improvement and develop targeted campaigns to address these areas.

- Use platforms like MoEngage and CleverTap to manage customer communication channels such as email, SMS, push notifications, and in-app messaging.

- Monitor and analyze customer feedback and take appropriate actions to improve customer satisfaction.

- Utilize data analysis tools, including MS Excel, to track and report on retention metrics.

- Manage social media accounts and create engaging content to increase brand awareness and engagement.

- Collaborate with other teams such as product and marketing to ensure retention strategies align with overall business goals.

- Stay up-to-date with industry trends and best practices in retention marketing.

Qualifications:

- Bachelor's degree in Marketing, Business Administration, or related field.

- Minimum of 2 years of experience in retention marketing, preferably in the tech or e-commerce industry.

- Hands-on experience with MoEngage and CleverTap platforms.

- Proficiency in MS Excel and data analysis.

- Excellent written and verbal communication skills.

- Strong analytical and problem-solving skills.

- Ability to work collaboratively in a fast-paced environment.

- Strong attention to detail and project management skills.

- Experience with social media management.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.