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13/09 Anand Manjhi
Head of Business Development at

Views:212 Applications:85 Rec. Actions:Recruiter Actions:54 - Customer Support Role (3-10 yrs)

Gurgaon/Gurugram Job Code: 176346

- A bachelor's degree in administration or related field.

- A minimum of 3 years' experience

- Excellent interpersonal and written and oral communication skills.

- Knowledge of CRM systems.

- Computer skills.

- Overseeing the customer service process.

- Resolving customer complaints brought to your attention.

- Monitoring the work of individual representatives and of the team.

- Conducting quality assurance surveys with customers and providing feedback to the staff.

- Possessing excellent product knowledge to enhance customer support.

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