HR at Trihund Solutions Pvt. Ltd.
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Trihund Solutions - Head - CRM (3-8 yrs)
1. Lead CRM department and drive all related objectives to accomplish requisite goals
2. Plan, Manage & Track allied team's daily actionable
3. Responsible for Customer Services
4. Drive & be responsible for Services Revenue from existing customer
5. Customer Retention
6. Annual Renewals of Licenses / Agreements for application use
7. Building collaborative relationships with Business & Tech teams to understand Client Deliverable
8. Mitigate risks & Resolve customer issues that arise during the process
9. Identifying areas for improvement and making recommendations
10. Plan on Team augmentations based on business projections
11. Responsible for Business Growth & Expansion of - Services & Solutions- to existing users respectively
12. Onsite Customer Meetings with Users & Senior Client Managers
13. Monitoring & Publishing weekly dashboards on service deliverable
14. Ensuring the CRM system provides an effective sales funnel
15. Plan suitable campaigns to infuse revenue growth from services
16. Assist with organizing promotional events to reach prospective customers
17. Conduct market research to follow trends and competition
18. Create & present structured & concise reports to senior management and key stakeholders
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