Founder at Trelish Foods & Beverages Pvt Ltd
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Trelish - Executive - Customer Service (1-3 yrs)
Roles and Responsibility
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
- Attainted the phone calls of customers and staff.
- Sending a work data to the seniors.
Requirements:
- A bachelor's degree in administration or a related field.
- A minimum of 1 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Knowledge of Word, Excel, PPT, Typing.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
