Guest Delight Executive

Introduction:

We, at Treebo, are working towards building a really awesome Guest Delight Team. For the uninitiated, Treebo is a new age hotel brand offering comfortable stays at budget prices. Staying at budget hotels has always meant making compromises on quality. Well, not anymore. At Treebo, we are putting dignity back into budget travel with our unmatched 100% Quality Guarantee. Founded in 2015, we currently operate more than 300 properties across 60 locations in India. We are hell-bent on changing the way customer experience is delivered in the industry. So if you are passionate about being part of a truly game-changing team, look no more. This might just be the perfect opportunity for you!!

About the Role:

- We are re-thinking customer service. We are obsessed with delivering nothing but the best to our guests and in this role as a Delight Champion, you will be doing just that! -

- You will be communicating with our guests and business partners over the phone, e-mail, and other mediums - You will beat stereotype in delivering a delightful experience for our guests. -

- You will be the first point of contact in resolving guest queries and concerns. -

- You will spot and initiate process changes that will increase efficiency and overall experience. -

- You will relay customer feedback to the organization.

Qualities we are Looking in you :

- Love communicating with new people.

- Are a problem solver with a never give up attitude and love new challenges.

- Have EXCELLENT communication skills - both verbal and written.

- Are empathetic and always look at providing nothing but the best possible solution to customers.

- Are a start-up enthusiast and understand what it takes to be part of a young and fast growing team.

- Are tech-savvy with working knowledge of Google Applications.

Benefits:

- Best-in-class compensation and incentive plan.

- Your meal is on the house.

- Sharp, motivated co-workers in a fun office environment.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.