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23/09 Kanupriya
HR at Travel Unravel

Views:73 Applications:14 Rec. Actions:Recruiter Actions:14

Travel Unravel Holidays - Executive - Customer Care (2-3 yrs)

Gurgaon/Gurugram Job Code: 178005

Job Description : 

- Co-ordinate with multiple departments and ensure a quick resolution for customers to adhere SLA

- Accurately complete end to end resolution of travel arrangements for the customers

- Provide exceptional traveller care and customer service

- Incumbent must have good knowledge of US and UK travel process

- Excellent communication skills (both written and verbal) with online response management (ORM)

- Research and resolve customer enquiries.

- Guide the customer through the process and resolve their queries/ qualm with utmost politeness to ensure a great CRM.

Job Requirement : 

- 2 years of relevant experience in travel domain

- Graduate/ Degree in travel & tourism is an added advantage

- Knowledge of GDS is preferred

- Attention to detailing and having customer accountability

- Ability to deliver information and details to the customer with accuracy & excellence in communication

Job Details

Location : Gurgaon

Salary : Best in industry

Flexible shift

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