Key Responsibilities:

- To review weekly/monthly performance with the team of 5-7 sales executive, of outbound destination.

- Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.

- Collate & prepare reports on revenue achievement, order achievement for the process on daily basis.

- To ensure that the customers complaints are closed within TAT. 

- To analyze reports and sharing it with the team on daily basis.

- To Share best practices with the team.

- Track and Maintaining the SLAs and modify operations to meet SLA.

- Achieve monthly targets for NPS, Net earnings, Profit & Sales

- Timely Delivery of all strategic Tasks.

- Fully accountable for the performance of multiple supervisors/programs and in exceeding all major KPI's (client & production goals).

- Designs specific action plan, which supervisor which needs to follow.

- Participate and drive all meetings with the clients, to review daily, weekly, monthly and quarterly performance.

- Resolve escalated customer issues.

Desired Skills and Experience :

- Excellent people's manager.

- Strong interpersonal skills, self-confidence, leadership capabilities.

- Mature individual with the ability to work & communicate with people across organisational units

- Ability to think analytically and good with numbers

- Strong implementation skills and problem solving approach

 - Proficient with Microsoft Office applications (Word, Excel, PowerPoint)

- Ability to manage and lead a team of over 20

- Ability to drive performance and improvements through positive conversations

- Effective performance planning for self and team, time management and self-organisation through coaching and Feedback

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.