Travel Sales Consultant - Flight/Ticketing (1-6 yrs)
Job Description :
We are hiring for travel sales consultant, ticketing for Delhi location.
Salary- Upto 30k+ Unlimited incentives
Shift window- 2:00 AM- 8:00 PM
5.5 days working (rotational off)
Location: Netaji Subhash place, Pitampura, Dellhi
Job responsibilities:
- Inbound Sales: Assisting customer booking queries (flights, hotels, packages, insurance, visa and car rentals) and Help customer to make purchase decision.
- Inbound Customer service: providing general product information, service help, or advise to customers.
- Inbound Billing: Helping Customers to understand their itineraries, e-tickets, vouchers, quotes, receipts and invoices and provide them general account information.
- Outbound service: following up with existing customer on sale inquiries and problems, as well as providing information about relevant product offerings, gathering opinions, or conducting surveys, etc.
- Outbound telemarketing: selling new offerings to existing customers and new customers for which the leads would be provided by Mann Travels.
- Inbound Collections: Processing new booking request, existing customer requests (such as meal, seat, wheel chair or any other special service request) coming over the phone or email.
- Handle all web chat enquires related to complete booking process.
- Handle all Digital and social media( which includes Facebook, twitter, website enquiries, SMS response queries and all other which are available for use in ClientTravel working environment)
- Handling complaint related inquiry and channel them to the concerned person for resolution.
- Handle all after sales calls.
- Handle schedule change queue and bookings.
- Handle all communication related to Client Travel other divisions like date change and cancellation, advertising and all communication related to Airline and client Travel itself.
- Answer general pre and post-sale queries.
- Make any new itineraries according to customer request and make travel itinerary changes as required.
Interested candidates can Arushi -8377005281
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