Human Resource at Tripocio Carnival
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Travel Sales Agent (1-5 yrs)
The Job :
Key responsibilities areas:
- Taking care of all the queries of B2B B2C Clients.
- Communicate & understand client's Holidays requirements.
- Handle Incoming Travel Requests
- Package calculations and itinerary preparation.
- Preparing tour proposals and costing.
- Provide travel offers and general travel advice to travelers.
- Convince about the Tour Package to Clients.
- Responds to requests accurately and completely.
- Appropriately responds and resolves customers- inquiries.
- Performs follow-up as needed and within the time frame promised to the customer.
- Proactively provides feedback to management to avoid future customer issues.
- Responds to the customer promptly.
- Always provides the customer his/her undivided attention to the request.
- Always listens, does not ask the customer to repeat information.
- Responds appropriately.
- Ask questions targeted to encourage complete responses.
- Keeps the interaction moving forward
- Offers suggestions to the customer and anticipates needs.
Key Competencies:
- Candidate should be a graduate
- Minimum of 1-5 year of experience in the travel industry
- Solid working knowledge of the travel industry, policies, procedures and processes
- Proven ability to handle multiple priorities simultaneously
- Ability to work flexible hours
- Excellent selling, marketing and research skills
- Commitment, Flexibility and reliability is essential
- A good level of computer literacy
- Basic understanding of MS-Word, Excel and PowerPoint
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
