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10/01 Shefali
Manager, Talent Acquisition at Transak

Views:61 Applications:22 Rec. Actions:Recruiter Actions:3

Transak Inc - Senior Customer Support Associate (0-6 yrs)

Any Location Job Code: 193150

About the Call Center Representative Position :

- We're on the lookout for a Senior Customer Support Executive to be the primary link between our company and our customers

- We're looking for someone who can tackle customer issues, complaints, and inquiries head on - all while keeping customer satisfaction at the forefront of their decision-making and communication.

Call Center Representative Responsibilities :

- Manage chat, email and perform KYC verification

- Follow conversation prompts and scripts when handling different topics

- Identify customers- needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems

- Build sustainable relationships and engage customers by going the extra mile when you can

- Keep accessible, comprehensive records of all conversations

- Meet or exceed personal/team qualitative and quantitative targets

Call Center Representative Requirements :

- Previous experience in a customer support role . International process preferred.

- Proven track record of high performance

- Strong communication skills, plus active listening skills

- Comfortability with CRM systems and best practices

- Empathetic customer focus, flexibility to manage many different personality types

- Ability to set priorities, and manage time effectively

- Willing to work in night shift

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