JD-Student Counsellor/Employability Expert

Purpose :

- Under general direction, provides counselling in the areas of admissions, academics, student services, program selection and career planning related counselling.

- Will be part of Call Centre Team

Duties & Responsibilities :

- Handling counselling via multiple channels including telephone calls, chats, emails and social. In addition, assist in the conversion process of leads generated from different sources to prospective admission seekers for the Training Programs offered by TrainingInbox

- Provide comprehensive counselling to the prospect

- Working with telephony and CRM systems

- Log calls and raise tickets and follow up / coordinate with various departments for closing the tickets

- Any other work / responsibility as assigned by the HOD from time to time

Qualification : Graduate/Undergraduate

Experience :

- 3 to 5 years of relevant work experience

- Freshers can also apply

- Previous experience working as a counsellor in an education institute preferred not mandatory

Skills & Abilities :

- Good English language ability

- Good English Communication Skills

- Additionally, command on other languages such as Hindi, Marathi, Gujrati & South Indian

- Ability to speak clearly and articulately

- Ability to manage complaint calls with a calm disposition

- Patience

- Some amount of knowledge of call center systems such as telephony systems, CRM Databases and computer

- Willingness to learn and understand all the products and services offered by the TrainingInbox

- Ability to multi-task

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