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10/06 Ashi Agarwal
HR Generalist at Trademo

Views:85 Applications:13 Rec. Actions:Recruiter Actions:6

Trademo - Manager - Customer Success - B2B SaaS Vertical (4-8 yrs)

Delhi NCR Job Code: 329686

Trademo collects public and private data on global trade transactions, sanctioned parties, trade tariffs, ESG and other events using its proprietary algorithms.Trademo analyzes and performs advanced data processing on billions of data points (50Tb +) using technologies like Graph Databases, Vector Databases, ElasticSearch, MongoDB, NLP and Machine Learning (LLMs) to build end-to-end visibility on Global Supply Chains. Trademos vision is to build a single truth on global supply chains to help large and small businesses - discover new commerce opportunities, ensure compliance with trade regulations and build operational resilience.

World top giants like Amazon, DHL, Unilever, Blueberry and other 150+ enterprise customers are already on our platform. Trademo is recognized as the most innovative and disruptive startup in the bay area 2022. Trademo is the rarest Indian SAAS startup who secured 100 crs seed funding. Trademo has been founded by Shalabh Singhal who is a third-time tech entrepreneur. Shalabh is an Alumni of Goldman Sachs, IIT BHU, CFA Institute USA and Stanford GSB SEED.

Role : Customer Success Manager

Website : www.trademo.com

Location : Onsite- Gurgaon (Work from Office)

Time : 6 pm - 4 am (IST)

What you will be doing here :

- Serve as a trusted advisor and partner to customers by delivering exceptional customer experiences and sustained value.

- Strategically map Trademos value to the urgent and relevant goals of the customer.

- Proactively manage a portfolio of Trademos customers ensuring successful onboarding, adoption, retention, value realisation, and growth across the entire customer lifecycle.

- Gain insight into customer goals and expectations and work to decrease the time-to-value across your portfolio while advising customers on best practices.

- Build strong customer relationships by maintaining high levels of engagement and communication through quarterly business reviews.

- Perform data-driven reviews and analysis on customer usage and needs to prioritize opportunity and risk.

- Drive customer advocacy in the form of references, referrals, and case studies. Bring your thinking, strategies, and ideas to advance our companys values, unique culture, and vision for the future.

- Be available for phone calls and meetings with customers and team members in other time zones. Be the voice of the customer as you partner with sales, product, engineering, and marketing to deliver a best-in-class customer experience and product value for your portfolio.

- Provide operational oversight of the business to deliver on targets and KPIs. Actively manage and forecast churn, renewals, and expansions.

- Help identify and build great customer success practices that will scale across a growing team.

Skills Required :

- 4+ years of experience in Account Management or SaaS Customer Success roles

- Must have a proven track record of success in customer retention and growth in the software industry.

- Passionate about driving exceptional customer experience

- Prior experience in Global Trade/Supply Chains/Trade Data Intelligence would be preferred

- Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value - Energetic and self-motivated; a team player who is also a proactive and creative problem solver

- Exceptional organizational, presentation, and communication skills - both verbal and written, with the ability to multi-task a high volume of opportunities at all times

- Have a sharp focus on their goals and a belief that their daily, weekly and monthly activities will help achieve them - Develop and maintain relationships with clients by building personal credibility and solid trust

What we offer :

At Trademo, we want our employees to be comfortable with their benefits so they focus on doing the work they love:

1. Parental leave

2. Maternity and Paternity

3. Health Insurance

4. Flexible Time Offs (Earned Leaves, Sick Leaves, Birthday leave & National Holidays)

5. Enjoy free Snacks/beverages

6. Cab Facility-Within Gurgaon Location (One side)

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